Terms and Conditions of Business.
These terms set out the basis on which PINATI LTD supplies intelligence, investigation and risk support services.
1. About PINATI LTD
PINATI LTD is a company registered in England and Wales under company number 17254408. The registered office is 82a James Carter Road, Bury St. Edmunds, Suffolk, England, IP28 7DE. The main contact email is info@pinati.info.
2. Services
PINATI LTD provides intelligence, investigation, due diligence, asset tracing, address verification, personal public information review, risk assessment, field intelligence support and reporting services. The exact scope of each instruction will be agreed in writing before work begins.
3. Lawful and proportionate instructions
PINATI LTD will only accept instructions that appear lawful, proportionate and suitable. PINATI LTD may refuse or stop work where an instruction appears improper, unlawful, unsafe, misleading or inconsistent with professional standards.
4. Client responsibilities
The client must provide accurate instructions, disclose relevant context, identify any restrictions or risks and confirm that they have a lawful basis for the request. The client must not provide false, misleading or unlawfully obtained material.
5. Personal Public Information Review
For any Personal Public Information Review, the client must provide a signed instruction confirming that they are requesting a review of information relating to themselves, or that they have proper authority to instruct on behalf of the person concerned.
PINATI LTD may require suitable proof of identity and, where applicable, proof of authority before accepting or starting the instruction. Work will not begin until PINATI LTD is satisfied that the instruction is genuine, lawful and proportionate.
Where the client is a consumer and the instruction is placed online, by email, by telephone or otherwise at a distance, the client may have a 14-day cancellation period. PINATI LTD will not start work during that period unless the client expressly requests early commencement.
If the client asks PINATI LTD to begin work during the 14-day cancellation period, the client acknowledges that charges may become payable for work carried out before cancellation and that cancellation rights may be affected once the service has been fully performed.
6. Fees, search costs and disbursements
Fees, deposits, paid-search costs, registry fees, third-party costs, local-agent costs, urgent-work charges and any other disbursements will be agreed or notified where practicable. Unless stated otherwise, search costs and third-party costs are chargeable in addition to professional fees.
7. Reports and limitations
Reports are based on available sources, supplied material and agreed scope at the time of review. PINATI LTD does not guarantee that all information exists, is accessible, is current, or can be verified. Findings may identify evidence gaps, confidence limitations and unresolved issues.
8. Confidentiality and data protection
PINATI LTD will handle client material discreetly and will process personal data in accordance with applicable data protection requirements. Further information is set out in the Privacy Notice.
9. Use of deliverables
Reports and deliverables are supplied for the client and agreed purpose only. They must not be altered, misrepresented, published or relied upon by third parties without written permission from PINATI LTD.
10. Liability
PINATI LTD does not exclude liability where it would be unlawful to do so. Subject to that, liability is limited to the extent permitted by law and by the agreed scope, fee and nature of the instruction. This section should be reviewed by a qualified solicitor before final use.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction unless agreed otherwise in writing.